IELTS General Training

Letter (formal): Complaint to a hotel

Time: 20:00

Task · write at least 150 words · about 20 minutes

You recently stayed at a hotel and were unhappy with your room and the service. Write a letter to the hotel manager. In your letter: - give details of your stay - explain what the problems were - say what you would like the hotel to do

Tips for this task

Cover all three bullet points in detail.
Choose the right tone: informal for friends, formal for companies and officials.
Begin and end appropriately (Dear Sam, … Best wishes / Dear Sir or Madam, … Yours faithfully).
Say why you are writing in the first paragraph.

0 / 150+ words

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